If you need help, the answer to your question is likely to be found here. If you still have questions or suggestions, please do not
 hesitate to contact our Helpdesk Team by clicking here. They will be more than happy to help.

How This Website Works
Can you tell me in a nutshell, how this website works?
Why use MyChinaLove.Net?

Your Account
I can't login, or I forgot my email address or password
I haven't received an activation email
How can I update my profile?
How can I update my email address?
How can I report an error or other problem with the site?
How can I change my password?
How can I update the information in my IMBRA Form?
How can I delete my account?

The Ladies
Where do the womens profiles come from?
How does the marriage agencies in China select their women?
Why do you only post women profiles from marriage agencies?
Why Chinese women wants to marry a foreign man?
Do you guarantee all the women profiles are real?
Are all the beautiful ladies in your webiste still available?
How can I find the ladies I like?
How can I find out whether a lady is still actively searching for a partner?
How can I compare the looks of all my favourite ladies in "My Cupids" list quickly and easily?

The Gentlemen
Will a woman who is younger than me by 10 to 20 years be interested in me?
International Marriage Brokers Regulation Act (IMBRA)

Communicating
How can I contact the ladies?
How does the ladies contact me?
How come I don't have full access to the messaging services?

Quick Mail System
What is the Quick Mail System?
How does your Quick Mail System works?
Why use your Quick Mail System?
So what am I paying for?
How much does it costs to send and receive messages from women using the Quick Mail System?
How long do I have to wait to get a reply from a Quick Mail message?
How can I track the status of my messages?

Show Interest Notes
What is a Show Interest Note and how does it works?
How many Show Interest Notes can I send?
What is the message "This lady have received too many Show Interest Notes, please try later" mean?

Fancy Letters
How does Fancy Letters works?
How to use the Fancy Letters service?

Payment and Refund
How can I purchase points?
Do I get a discount if I purchase more points?
Is it safe to pay online?
Can I get a refund for unused points in my membership account?
What is your refund policy?

Reporting Unwanted Correspondence
How can I deal with someone that is sending me unwelcome messages?
How can I report inappropriate content?

Privacy
Is my information kept private?
How can I block certain ladies from contacting me?
How can I make my profile private?
How can I make my photo albums private?
How do I set my privacy setting levels for my profile and photo albums?
How can I stop the ladies knowing when I am online?

Customer Safety
How to void scam?
How can I check on scammers?